Privacy Policy

Last Updated: September 10, 2026

At RELVO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how RELVO (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with RELVO, we may collect the following categories of information:

Contact Information: Your name, billing address, shipping address, email address, and telephone number.

Order Information: Information relating to products you purchase, orders you place, returns, refunds, and other transaction details.

Payment Information: Information necessary to process your payment. Payment information may be processed directly by our third-party payment providers, and we may not directly store complete payment card information.

Account Information: If you create an account, we may collect your username, password, saved addresses, order history, and other account-related information.

Customer Support Information: Information you provide when contacting us regarding an order, product, return, complaint, or other inquiry.

Device and Usage Information: We may automatically collect information such as your IP address, browser type, device type, operating system, referring website, pages viewed, interactions with our website, and the date and time of your visits.

Cookies and Similar Technologies: We may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and support advertising and marketing activities.

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders;

• Process payments, refunds, and returns;

• Arrange shipping and delivery;

• Provide order confirmations and tracking information;

• Communicate with you about your purchases;

• Respond to customer service inquiries;

• Maintain and improve our website and Services;

• Personalize your shopping experience;

• Detect, investigate, and prevent fraud, abuse, security incidents, and other potentially harmful activity;

• Measure the effectiveness of our marketing and advertising;

• Send promotional communications where permitted by law and according to your preferences;

• Comply with applicable laws, regulations, legal processes, and contractual obligations; and

• Protect the rights, property, and safety of RELVO, our customers, and others.

3. Cookies and Tracking Technologies

RELVO and our service providers may use cookies and similar technologies to provide and improve our Services.

These technologies may be used to remember items in your shopping cart, maintain your preferences, understand website traffic, analyze how visitors interact with our website, prevent fraud, and provide or measure advertising.

Depending on your location, you may have the ability to manage certain cookie preferences through our website or your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

• E-commerce and website hosting providers;

• Payment processors;

• Shipping carriers and fulfillment providers;

• Customer service providers;

• Analytics providers;

• Advertising and marketing partners;

• Fraud prevention and security providers;

• Professional advisers such as accountants, lawyers, and consultants; and

• Government authorities or other parties when disclosure is required by applicable law.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by law.

5. Shopify

Our online store may be hosted and operated using Shopify. Shopify may process certain personal information in connection with providing its e-commerce services.

Your information may therefore be processed by Shopify and its service providers according to their applicable privacy practices.

6. Advertising and Analytics

We may work with advertising, analytics, and marketing providers to understand how customers interact with our website and to measure or improve our advertising campaigns.

Depending on the technologies we use, these providers may collect information regarding your device, browsing activity, interactions with advertisements, and activity on our website.

Where required by applicable law, we will obtain consent before using certain advertising or analytics technologies.

7. Marketing Communications

If you choose to receive marketing communications from RELVO, we may use your contact information to send you information regarding products, promotions, special offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing communications.

Unsubscribing from promotional communications does not prevent us from sending transactional communications relating to your orders, account, returns, refunds, or customer service requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Request information regarding how your personal information is processed;

• Object to or restrict certain processing activities;

• Withdraw consent where processing is based on consent;

• Request portability of certain personal information; and

• Opt out of certain forms of targeted advertising or data sharing where applicable.

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the contact information provided on our website. We may need to verify your identity before completing certain requests.

11. International Data Transfers

RELVO and the service providers we use may process information in countries other than the country where you live.

When required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

When changes are made, the revised Privacy Policy will be posted on this page and the “Last Updated” date may be updated accordingly.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us through the contact information or contact form available on our website.

RELVO
Customer Support