Return & Refund Policy

Last Updated: September 10, 2026

At RELVO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with any original tags or accessories, and in its original packaging when applicable. You will also need your receipt, order confirmation, or other proof of purchase.

Returns sent to us without first requesting and receiving return authorization may not be accepted.

2. How to Start a Return

To request a return, please contact our customer support team through the contact information or contact form available on our website.

Please include your order number, the item or items you wish to return, and the reason for your return.

If your return is accepted, we will provide you with instructions explaining where and how to send your package.

Please do not send your return to an address shown on the original shipping package unless our customer support team specifically instructs you to do so. Our fulfillment and return locations may be different.

3. Return Shipping

Unless the item arrived damaged, defective, incorrect, or we made an error with your order, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item. RELVO cannot guarantee receipt of returned packages that cannot be tracked.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

We may request photographs or other information reasonably necessary to verify the issue.

When the issue is confirmed to have resulted from an error on our part, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.

5. Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Personalized or custom-made products;

• Gift cards;

• Digital products or downloadable items;

• Products that have been used, damaged, altered, or modified after delivery;

• Products returned without their original components or accessories; and

• Certain personal-care, hygiene, or other products that cannot reasonably be resold after opening.

Additional product-specific restrictions may be stated on the applicable product page.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer protection laws.

6. Exchanges

If you would like a different product, size, or variation, please contact our customer support team.

When an exchange is available, we will provide you with the applicable instructions. Availability of replacement products cannot be guaranteed.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact our customer support team.

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

If the order has already been shipped, you may request a return after receiving it, subject to this Return & Refund Policy.

9. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of the package, or failure to collect the shipment, additional shipping costs may apply before the order can be reshipped.

Any refund for an undeliverable or refused order will be handled according to the circumstances of the order and applicable law.

10. Contact Us

If you have any questions regarding a return, refund, exchange, or your order, please contact us through the contact information or contact form available on our website.

RELVO
Customer Support