Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with RELVO. We are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events, holidays, or unexpected circumstances, processing may take slightly longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation containing tracking information when available.

2. Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and other logistical factors.

Typical delivery is expected within approximately 5–10 business days after processing.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, holidays, high shipping volumes, or other logistical disruptions.

3. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, RELVO may offer free shipping, discounted shipping, or other shipping promotions. Any applicable conditions will be displayed on our website or during checkout.

4. Order Tracking

When tracking information is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact our customer support team.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.

RELVO cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

6. International Shipping

RELVO may ship to multiple countries and regions depending on current shipping availability.

International shipments may be subject to customs inspections, import requirements, taxes, duties, or other charges imposed by the destination country.

Where applicable, customers may be responsible for customs duties, import taxes, or similar charges unless otherwise indicated during checkout.

Customs processing may also result in additional delivery time beyond our estimated shipping timeframe.

7. Delayed Shipments

While we work with our shipping and fulfillment partners to provide timely delivery, occasional delays can occur.

Delivery delays caused by shipping carriers, customs authorities, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control do not necessarily indicate that an order has been lost.

If your order appears significantly delayed, please contact our customer support team so we can review the available tracking information and assist you.

8. Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us.

We may work with the applicable carrier or fulfillment provider to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, we may offer a replacement, refund, or other appropriate resolution.

9. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend first checking around your property and usual delivery locations, with other members of your household, with neighbors or building management, and directly with the shipping carrier.

If you are still unable to locate your package, please contact our customer support team and we will assist you in reviewing the situation.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

We may ask you to provide photographs of the package and product so that we can evaluate the issue and determine the appropriate resolution.

Please retain the original packaging until the issue has been reviewed.

11. Refused and Undeliverable Packages

If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package when required, it may be returned to the sender or fulfillment facility.

Additional shipping charges may apply if you request that the order be shipped again.

Refunds for returned or undeliverable packages will be handled according to our Return & Refund Policy and applicable law.

12. Multiple Packages

Depending on product availability and the location of our fulfillment facilities, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and separate tracking numbers.

There will generally be no additional shipping charge solely because we divide an order into multiple shipments.

13. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

14. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us through the contact information or contact form available on our website.

RELVO
Customer Support