Terms of Service

Last Updated: September 10, 2026

Welcome to RELVO. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Throughout these Terms, the terms “we,” “us,” and “our” refer to RELVO. By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any consent required by applicable law.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate applicable laws in connection with your use of our website.

You must not transmit viruses, malicious code, or any other material intended to interfere with the operation or security of our website.

2. General Conditions

We reserve the right to refuse service to anyone where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or otherwise use any portion of our website or Services for unauthorized commercial purposes without our express written permission.

We may modify, suspend, or discontinue any portion of our Services when reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or display settings, and minor differences may exist between product photographs and the product received.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Prices and Payments

Prices displayed on our website are subject to change without notice.

The total amount payable for your order will be displayed during checkout before you complete your purchase. Depending on your location and order, additional taxes, shipping charges, duties, or other charges may apply.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

Payments are processed through our authorized payment providers. We reserve the right to cancel or refuse an order when a payment cannot be authorized or when we reasonably suspect fraud or unauthorized activity.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including product unavailability, pricing or description errors, suspected fraud, payment issues, or limitations imposed by our payment or fulfillment providers.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

Shipping times displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, holidays, incorrect shipping information, or other logistical disruptions.

Customers are responsible for providing complete and accurate shipping information when placing an order.

For additional information regarding shipping, please review our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review that policy before completing your purchase.

Nothing in these Terms or our Return & Refund Policy is intended to restrict any mandatory consumer rights available to you under applicable law.

8. Accuracy of Information

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct such errors and update information when necessary.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate resolution.

9. Third-Party Services

Our website may use or provide access to services, applications, payment processors, shipping providers, or other tools operated by third parties.

We are not responsible for the independent operation of third-party services that are outside our control.

Your use of certain third-party services may also be subject to the terms and privacy policies of those third parties.

10. Third-Party Links

Certain content or services available through our website may include links to third-party websites.

We do not control these websites and are not responsible for their content, accuracy, availability, security, or privacy practices.

Accessing a third-party website is at your discretion, and we encourage you to review its applicable terms and policies.

11. Intellectual Property

Unless otherwise indicated, the content available through the RELVO website, including text, graphics, logos, designs, photographs, videos, product names, and other materials, is owned by or licensed to RELVO and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected content without authorization from the applicable rights holder.

12. User Comments, Reviews, and Submissions

If you submit reviews, comments, photographs, suggestions, feedback, or other content to us, you represent that you have the right to provide that content.

You must not submit content that is unlawful, threatening, abusive, defamatory, obscene, fraudulent, misleading, or that infringes another person's intellectual property or privacy rights.

Where permitted by applicable law, you grant us a non-exclusive right to use content voluntarily submitted to us for purposes related to operating, improving, and promoting our Services.

13. Personal Information

Your submission and processing of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.

14. Prohibited Uses

You may not use our website or Services:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property or other rights;

• To submit false or misleading information;

• To distribute malware, viruses, or malicious code;

• To collect or track personal information about others unlawfully;

• To interfere with the security or functionality of our website;

• To attempt unauthorized access to our systems or accounts;

• To impersonate another individual or organization; or

• To engage in conduct intended to harm RELVO, our customers, or third parties.

We reserve the right to restrict or terminate access to our Services for material violations of these Terms.

15. Disclaimer of Warranties

We aim to provide reliable Services and accurate product information.

However, except for warranties that cannot legally be excluded, our website and Services are provided on an “as available” basis.

We do not guarantee that our website will always operate uninterrupted, error-free, or completely secure.

Any statutory warranties or consumer protections that cannot lawfully be excluded remain unaffected.

16. Limitation of Liability

To the maximum extent permitted by applicable law, RELVO and its affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RELVO and its affiliates, representatives, employees, and service providers from claims, liabilities, losses, and reasonable expenses resulting from your unlawful use of our Services or material violation of these Terms.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

19. Termination

These Terms remain effective unless terminated by you or us.

You may stop using our Services at any time.

We may suspend or terminate access to our Services where reasonably necessary, including in cases of fraud, unlawful conduct, security threats, or material violations of these Terms.

Provisions that by their nature should survive termination will remain effective.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement governing your use of our Services.

21. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, or applicable legal requirements.

The most current version will be available on this page. Continued use of our Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

22. Contact Information

Questions regarding these Terms of Service may be submitted through the contact information or contact form available on our website.

RELVO
Customer Support